THE ROLE OF HUMAN RESOURCES IN HOTEL ENTERPRISES

Özet

The main aim of this study is to search the role of human resources in hotel enterprises.
The tourism sector is a labor-intensive sector hence the human factor is important in tourism
businesses. The reason is that human resources management functions in tourism enterprises
are crucial as the role of human resources management parts can solve problems in hotel
enterprises. Whichever field of activity, businesses have an important human resource function.
Hotel enterprises are undoubtedly influenced positively from technological developments. But
technological developments alone are not enough to be successful in hotel enterprises. It is the
human resources who use technology in the most efficient way. That is why it is vital to search
the role of human resources in hotel enterprises.
It has been found out that hotel enterprises do not give the required importance to human
resources. This situatıon affects the human resources and organizational climate negatively.
Human resources are the most important inputs and outputs of an organization. It is the
human resources that benefit the hotel business. Every each thing is done by them; people come
to hotel, the registration is done by them. The ground and rooms are cleaned by the
housekeepers, the food is prepared by the cooks and the services are done by the service staff.
That means every things done and met by hotel enterprises’ personnel. Hotel enterprises that
attach importance to the human resources they operate should firstly ensure that their employees
work in a safe environment. Organizations must absolutely engage people no matter what their
activities are. Human resources play an important role in the success of the tourism enterprises.
It can be said that the main element in any organization is human resources. Along with the
information age, tourism organizations that develop and motivate human power can more easily
reach their goals but tourism organizations that have failed to do so cannot continue their
activities, no matter how perfect their physical resources and facilities are. Therefore is advised
that hotel enterprises should focused on the training and development of qualified staff to work
in the tourism sector.